Shipping policy
Where we ship
We currently ship within India only. We are not accepting international orders at this time.
If you are outside India and would like to order, please contact us and we will let you know when international shipping becomes available.
Shipping charges
Shipping is free on all orders within India. There is no minimum order value.
Any applicable taxes are shown at checkout before you pay.
Order processing
- Standard processing: 1–2 business days
- Peak periods: 2–3 business days during festivals and sale periods
- Orders placed on Sundays or public holidays are processed on the next business day
Business days are Monday to Saturday, excluding public holidays.
Delivery timelines
Estimated delivery time after dispatch:
| Destination | Estimated delivery |
|---|---|
| Metro cities (Delhi NCR, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad) | 2–5 business days |
| Other cities and towns | 4–7 business days |
| Remote areas, North-East states, Jammu & Kashmir, Ladakh, Andaman & Nicobar | 7–12 business days |
These are estimates, not guarantees. Delivery can be affected by weather, regional disruptions, courier delays and public holidays.
Courier partners
We dispatch through Shiprocket and India Post. The courier assigned to your order depends on your delivery PIN code and serviceability.
Order tracking
Once your order is dispatched, we will send tracking details by email and SMS. Tracking information may take up to 24 hours to become active after dispatch.
If you have not received tracking details within 3 business days of placing your order, please contact us.
Delivery address
Please ensure your address is complete and accurate, including:
- House, flat or building number
- Street and locality
- City, state and correct PIN code
- A working mobile number for delivery coordination
Address changes can be requested before dispatch by contacting us. Once an order has been dispatched, the address cannot be changed.
Failed or undelivered orders
Orders may be returned to us if:
- The address is incomplete or incorrect
- Nobody is available across the courier's delivery attempts
- Delivery is refused
- The mobile number provided is unreachable
If this happens we will contact you to arrange redelivery. Where the return was caused by an incorrect address or repeated unavailability, a redelivery charge may apply.
Damaged or missing parcels
Damaged in transit: Please contact us within 48 hours of delivery with photographs of the outer packaging and the contents. Where possible, please record a video while opening the parcel — this helps us resolve claims with the courier quickly.
Marked delivered but not received: Please contact us within 7 days of the delivery date shown in tracking. We will raise an investigation with the courier.
Returns and refunds
Shipping and returns are handled separately. Please see our Refund Policy for details of returns, replacements and refunds.
Contact us
For any shipping query, please contact:
Contact person: Anmol
Email: endmigrainesolutions@gmail.com
We aim to respond within 1–2 business days.
Policy updates
This shipping policy may be updated from time to time. The current version is always available on this page.