Refund policy
Overview
We want you to be satisfied with your purchase. If something is not right, this policy explains how returns, replacements and refunds work.
This policy applies to orders placed on endmigraine.com and delivered within India.
Return window
You may request a return within 7 days of receiving your order.
To be eligible for a return, the item must be:
- Unused and in the same condition in which you received it
- In its original, unopened packaging with any seals intact
- Accompanied by proof of purchase (order number or invoice)
Items that cannot be returned
For hygiene and safety reasons, the following cannot be returned once opened:
- Patches and eye masks where the sealed pouch has been opened
- Any item showing signs of use
- Items marked as final sale at the time of purchase
- Gift cards
This does not affect your rights where an item arrives damaged, defective, or is not what you ordered. See the next section.
Damaged, defective or wrong items
If your order arrives damaged, defective, or is not what you ordered, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photographs of the item and the outer packaging
- A short description of the problem
Where possible, please record a video while opening the parcel. This helps us resolve claims quickly.
In these cases we will arrange a free replacement or a full refund, including any delivery charge. You will not be asked to pay return shipping.
How to start a return
- Email us at endmigrainesolutions@gmail.com with your order number and reason for return
- We will confirm whether the return is accepted and share return instructions
- Pack the item securely in its original packaging
- Send it to the return address we provide
Please do not send items back before contacting us. Returns sent without prior approval cannot be processed.
Return address
Returns are accepted only at the address we confirm in writing when approving your return request. Our returns are processed at:
End Migraine
Bara Pind, P.O. Kartarpur
Distt. Jalandhar
Punjab 144801
India
Return shipping costs
- Damaged, defective or wrong item: We cover return shipping
- Change of mind: Return shipping is at your cost
Refunds
Once we receive and inspect your return, we will let you know whether the refund is approved.
- Approved refunds are issued to your original payment method
- Refunds are processed within 7 business days of approval
- Your bank or card provider may take additional time to credit the amount
If more than 15 business days have passed since we confirmed your refund and you have not received it, please contact us.
Cancellations
You may cancel an order at no charge before it is dispatched. Email us as soon as possible with your order number.
Once an order has been dispatched, it cannot be cancelled, but you may return it in line with this policy.
Exchanges
The quickest way to get a different item is to return the original and place a new order once your return is approved.
Your consumer rights
Nothing in this policy limits your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
Contact
Contact person: Anmol
Email: endmigrainesolutions@gmail.com
We aim to respond within 1–2 business days.